Customer Q&A

customer qa

Q:Does Daiwa accept 3D artwork customization?

A:Daiwa accepts your all type of drawings as following requirements:
  • Inquiry
  • Document Confirmation
  • Production
  • Delivery
  • Complete

a) To reduce the colour difference as much as possible, CMYK, PANTONE and RAL are recommended for output.
b) To avoid font distortion, all texts recommend converting to outline fonts.
c) The following format is recommended: Adobe Illustrator(2020)/Adobe Photoshop(2020)/ CorelDRAW (GRAPHICS SUITE 2020)/AutoCAD(2012)
d) If any registered trademarks include, the holder must approve authorization.
e) Please let us know if there are any specific deadlines or urgent processing.

Q:Is there any guide for self-installation?

A:Daiwa product package contains a self-service installation instruction. Or you can contact us for an installation services appointment as well.

Tips for self-installation
a) Use a spirit level to find and mark the horizontal;
b) Print the drawing and cover on the place where be installed;
c) Drill the mounting hole on the wall through the mark on the drawing, then take off the drawing;
d) Confirm the installation position and put special glue into the hole;
e) Pass the wire through the hole, tighten the screws and adjust the signage to a suitable position;
f) Connect the signage wires to the voltage transformer, then connect the transformer to the wall socket;
g) Clean up and final check!